Purchase &
Licence Policy

This Purchase and Licence Policy ("Policy") sets out the terms that govern all purchases of licences, subscriptions, research reports, data products, and other paid access to the Talenbrium workforce intelligence platform and related services (collectively, "Products"). It applies to every transaction completed through talenbrium.com, through a Talenbrium Order Form, or via a direct commercial agreement with Talenbrium Inc.

This Policy should be read alongside our Terms and Conditions and Privacy Policy, which together constitute the complete legal framework governing your relationship with Talenbrium. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions prevail, except in relation to matters expressly addressed in this Policy, where this Policy takes precedence.

By completing a purchase — whether by accepting a subscription, downloading a report, executing an Order Form, or proceeding through an online checkout — you confirm that you have read and agree to this Policy. If you are making a purchase on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

Talenbrium offers access to its Products under several distinct licence structures. The specific licence applicable to your purchase is stated in your Order Form or, for online purchases, in the product description at the point of checkout. The main licence types are as follows:

Licence type	Description	Typical use
Single-User Subscription	Platform access for one named individual within your organisation. Credentials are non-transferable and must not be shared.	Individual HR professionals, analysts, and compensation specialists
Team Subscription	Platform access for a defined number of Authorised Users (up to the seat count stated in your Order Form). Each seat must be assigned to a named individual.	HR teams, talent acquisition functions, reward and analytics teams
Enterprise Licence	Unlimited or high-volume access across a defined organisational scope, with additional features such as API access, custom data integrations, and dedicated support. Terms set out individually in a signed Order Form.	Large organisations with multiple HR functions or regional teams
Report Licence (Single)	One-time purchase of a specific off-the-shelf research report in PDF and/or Excel format, licensed for internal use by one named individual only.	One-off market intelligence or compensation data needs
Report Licence (Organisational)	One-time purchase of a specific off-the-shelf research report licensed for distribution and use by all employees of one legal entity.	Organisation-wide distribution of a specific research output
Custom Research Engagement	Bespoke research and data delivery governed by a separately executed statement of work and commercial agreement, which takes precedence over this Policy in respect of deliverables and payment.	Tailored talent benchmarking, location analysis, or sector-specific intelligence

If you are unsure which licence type applies to your needs, or wish to discuss multi-seat or enterprise pricing, please contact info@talenbrium.com before completing your purchase.

Online purchases

When you complete a purchase through the Talenbrium website checkout, a binding contract is formed when Talenbrium sends you a written order confirmation by email. Product descriptions, pricing, and licence terms displayed on the website constitute an invitation to treat and not a binding offer. Talenbrium reserves the right to decline any order at its discretion, including where it has reason to believe the intended use falls outside the permitted scope of the relevant licence.

Order Forms

For subscription products and enterprise licences, a binding contract is formed when both parties have executed a written Order Form, either by handwritten or electronic signature. No verbal representation, informal email, or oral agreement shall vary the terms of an executed Order Form unless confirmed in a subsequent signed written amendment.

Accuracy of information

You are responsible for ensuring that all information provided at the point of purchase — including your name, organisation, billing address, and intended use — is accurate and complete. Talenbrium will not be liable for any delivery failure, invoicing error, or licence misallocation arising from inaccurate information provided at checkout. If you identify an error after purchase, please contact info@talenbrium.com as promptly as possible.

Promotional pricing and offers

Promotional pricing, trial periods, and discount codes are subject to the specific terms communicated at the time of the offer. Offers are not combinable unless expressly stated, cannot be applied retrospectively to completed purchases, and may be withdrawn or modified by Talenbrium at any time before an order is confirmed. If a promotional code is applied to an order, the discounted price does not affect the licence scope or access rights associated with the standard product.

Published pricing

Prices for off-the-shelf reports and standard subscription tiers are published on the Talenbrium website and are quoted in US Dollars (USD) unless otherwise stated. All prices are exclusive of applicable taxes (see Section 5). Talenbrium reserves the right to change published prices at any time. Price changes will not affect orders that have already been confirmed, but will apply to renewals in accordance with the notice provisions in our Terms and Conditions.

Custom and negotiated pricing

Pricing for enterprise licences, multi-year subscriptions, custom research engagements, and high-volume report licensing is negotiated on a case-by-case basis and agreed in an Order Form. Quoted prices in a proposal or conversation are indicative only and are not binding until reflected in a signed Order Form.

Currency and exchange rates

Where products are purchased in a currency other than USD, the applicable exchange rate is determined at the time of checkout or invoice and may differ from rates published by central banks or currency services. Talenbrium is not responsible for any currency conversion fees applied by your bank or payment provider.

Invoicing

For subscription products and custom engagements billed by invoice, Talenbrium will issue invoices in advance of each payment period as specified in your Order Form. Invoices are payable within 30 days of the invoice date unless an alternative payment schedule is expressly agreed. Talenbrium may charge interest at 1.5% per month on overdue balances and may suspend access to Products where invoices remain unpaid beyond 14 days of a written reminder notice.

All prices displayed on the Talenbrium website and in quotes or proposals are exclusive of applicable taxes, duties, and levies, including but not limited to value-added tax (VAT), goods and services tax (GST), sales tax, withholding tax, and digital services taxes. Where Talenbrium is required by law to collect such taxes, they will be added to the invoice or checkout total at the applicable rate.

VAT and GST registration

If you are a VAT-registered business purchasing on behalf of your organisation, you should provide your valid VAT registration number at the time of purchase. Business customers located within the European Union purchasing services from Talenbrium (a US entity) may be required to account for VAT under the reverse charge mechanism applicable in their jurisdiction. It is your responsibility to understand and comply with any such obligations. Talenbrium is not responsible for advising on your specific tax obligations.

Tax-exempt purchases

If your organisation is exempt from a particular tax and you believe a tax has been incorrectly charged, please contact info@talenbrium.com with documentation of your exempt status before completing the purchase. Talenbrium is unable to issue tax refunds after a transaction has been processed without evidence of exempt status having been established in advance.

Withholding tax

If applicable law in your jurisdiction requires you to withhold tax from payments to Talenbrium, you must gross up your payment so that Talenbrium receives the full contracted amount net of any withholding obligation. Talenbrium will provide a W-9 form or other documentation required to support a reduced withholding rate under an applicable tax treaty on request.

Talenbrium accepts the following payment methods:

• Credit and debit card — Visa, Mastercard, and American Express are accepted for online purchases through our secure payment processor. Card payments are processed by a PCI-DSS compliant third-party payment provider; Talenbrium does not store full card numbers on its own systems.
• Bank transfer (wire transfer) — available for invoice-billed subscriptions and custom engagements. Bank details will be provided on your invoice. Payments should reference your invoice number to ensure prompt allocation.
• ACH transfer — available for US-based customers on invoice billing. Please request ACH details when your invoice is raised.
• Purchase order — accepted from qualifying enterprise clients where a purchase order number is required by your organisation's procurement process. A purchase order does not substitute for an executed Order Form; it should be issued in conjunction with, and reference, the applicable Order Form.

Talenbrium does not accept cash, cheque, cryptocurrency, or payment by instalment plan unless a specific arrangement has been agreed in writing in advance. If your preferred payment method is not listed above, please contact info@talenbrium.com to discuss options before placing your order.

Platform subscriptions

Following payment confirmation for a platform subscription, Talenbrium will provision access for each Authorised User within one business day. Access credentials will be sent to the email address(es) provided at the time of purchase. You are responsible for ensuring those addresses are current and that any IT or security policies within your organisation do not prevent delivery of access emails. Talenbrium is not responsible for delivery delays caused by spam filters, corporate email firewalls, or incorrect email addresses provided at checkout.

Research reports and data products

Off-the-shelf reports purchased online are delivered electronically by secure download link to the registered email address, normally within 2 hours of payment confirmation during business hours. Where a report is purchased outside of Talenbrium's business hours (09:00–18:00 EST, Monday–Friday), delivery will be completed on the next business day. Download links expire after 30 days; if your link has expired before you have downloaded the report, please contact info@talenbrium.com to request a new link.

Custom research deliverables

Delivery timelines for custom research engagements are specified in the applicable statement of work or Order Form. Talenbrium will notify you in writing if a material delay to an agreed delivery date becomes likely, and will use commercially reasonable efforts to minimise any such delay.

Failed or delayed delivery

If you do not receive your access credentials or report within the expected delivery window, please check your spam and junk folders before contacting support. If the issue is not resolved, email info@talenbrium.com with your order reference number and the email address used at checkout. Talenbrium aims to resolve all delivery queries within one business day.

Subscriptions

You may cancel your subscription at any time by providing written notice to info@talenbrium.com or through the account management section of the platform. Cancellation takes effect at the end of the then-current billing period; you will retain full access to the platform until that date. Subscription fees are non-refundable except as expressly stated in this Policy or required by applicable law. Cancelling a subscription does not waive any outstanding payment obligations for the current or prior billing periods.

Research reports — refund eligibility

Off-the-shelf research reports may be eligible for a full refund within 7 days of purchase if the delivered Content materially fails to match the published scope, description, or coverage area as stated on the product page at the time of purchase. To request a refund, email info@talenbrium.com within the 7-day window with your order reference number and a description of the material discrepancy. Talenbrium will review the request and respond within 5 business days.

Refunds will not be issued on the basis of: (a) a change in your business needs or priorities after purchase; (b) dissatisfaction with the analytical conclusions or recommendations in a report (as distinct from factual errors in scope); (c) a duplicate purchase where the prior purchase was made in error by the same individual or organisation; or (d) requests made after the 7-day window has elapsed.

Custom research engagements

Cancellation and refund terms for custom research engagements are governed by the applicable statement of work or Order Form. Where no specific cancellation terms are stated, cancellation of a custom engagement after work has commenced may result in a cancellation fee calculated as a percentage of the contracted value, reflecting work completed and costs incurred to the date of cancellation.

Process and timing

Where a refund is approved, Talenbrium will process it to the original payment method within 10 business days of approval. Processing timelines for card refunds may vary depending on your bank or card issuer. Talenbrium is not responsible for delays caused by third-party payment processors.

All Products sold by Talenbrium are licensed, not sold. The purchase price grants you a limited, non-exclusive, non-transferable right to access and use the relevant Product in accordance with the licence type specified at checkout or in your Order Form, and subject to the restrictions set out below and in our Terms and Conditions.

Single-user report licence

A single-user report licence permits one named individual to download, access, and use the report for internal business purposes only. The report must not be forwarded, shared, distributed, posted on an intranet or shared drive, or otherwise made accessible to any other person, whether within or outside your organisation, without purchasing an organisational licence.

Organisational report licence

An organisational licence permits unlimited internal distribution of the report to employees of the purchasing legal entity. It does not extend to affiliated companies, subsidiaries, parent entities, or third-party contractors unless those entities are named in the Order Form. External distribution — including sharing with clients, partners, or the general public — is not permitted under an organisational licence without Talenbrium's prior written consent.

Subscription access

Subscription licences are governed by the seat count and access scope agreed in your Order Form. Seat reallocation (assigning a seat previously allocated to one individual to a different individual) is permitted with prior written notice to Talenbrium; simultaneous use of a single seat by multiple individuals is not permitted. Exceeding the contracted seat count constitutes a material breach and may result in immediate suspension of access and a retroactive charge for the excess seats used.

Prohibited commercial uses

You may not use any Talenbrium Product to develop, train, or enrich a competing data or intelligence product or service, regardless of the licence type purchased. Any use of Content in an externally published document — including press releases, investor materials, published research, or client-facing reports — requires Talenbrium's express prior written consent and appropriate attribution in accordance with Talenbrium's citation guidelines, available on request.

For all purchase-related enquiries — including order amendments, invoice queries, refund requests, licence upgrades, and access issues — please contact the Talenbrium commercial team using the details below. We aim to respond to all purchase and licence queries within one business day.

For technical support with platform access or report downloads, email info@talenbrium.com with your order reference number and a description of the issue. For billing disputes, please include your invoice number and the specific amount in question. Talenbrium will acknowledge all billing disputes within two business days and resolve or escalate them within ten business days.

This Purchase and Licence Policy was last reviewed in June 2026 and is effective from 1 January 2026. By completing a purchase from Talenbrium, you confirm that you have read, understood, and agreed to this Policy in its entirety.